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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Sam Neill

Sam Neill

Principal & Agent, CIC
Certified Insurance Counselor (CIC)

Sam established Sam Neill Insurance in 1991. He knew at an early age that he wanted his own insurance agency. This dream led Sam to Appalachian State University to earn a degree in Business Administration with an emphasis in Insurance. Sam began as a captive agent and in 2001 he realized he could better serve his clients by offer multiple companies as an independent agent.

Sam is active in the Lakeway Area. He supports several organizations including All Saints Episcopal School, Morristown Area Chamber of Commerce and The Boys and Girls Club of Morristown.

As an East Tennessee native, Sam graduated from Greeneville High School. Sam is an avid bicyclist and skilled golfer. He enjoys spending time outdoors. Sam has a wife and two sons.

Carol Ross

Carol Ross

Customer Service Representative

Carol joined Sam Neill Insurance in 2006. She has over 48 years of insurance industry experience as a customer service representative, agent or manager. She has experience in both large and small agency environments.

As a Kentucky native, Carol moved to Grainger County, TN to begin her semi-retirement. She enjoys spending time with her granddaughter, watching sports and summers on the lake. Carol and her husband attend Blue Springs Baptist Church where they are very active with the Upward Basketball program.

Christina R. Webb


Christina joined Sam Neill Insurance in 2017. She brings with her over ten years of insurance industry experience and over twenty years of customer service. Christina is licensed for property, casualty, life and health insurance.

As a Morristown native Christina graduated from Morristown West High School and attended Walters State. She and her husband Travis have been married for over twenty-five years. They have two sons and a daughter-in-law. Christina and her husband are members of West View Baptist Church where Travis is the pastor. She enjoys riding motorcycles, walking and spending time with family.

Crystal E. Valdez


Crystal Valdez joined Sam Neill Insurance in 2020. Along with her beautiful smile, she brings prior insurance, customer service and bilingual Spanish interpreting experience. Crystal earned her property, casualty and life insurance license in 2019.

She is a Morristown, TN native and graduated from Morristown Hamblen West High School. During her youth, Crystal, found inspiration and a sense of belonging at the Boys and Girls Club of Morristown. Leaning on their fundamentals, of Competency, Usefulness, Belonging and Influence, Crystal learned to give back to the community that invested in her. In her spare time, you can find her volunteering at the Boys and Girls Club of Morristown.